Long term (onsite)
100% onsite job
Bethesda, MD
Functional Responsibility:
- Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base.
- Provides support for call overflow during peak time or reduced staff during off peak hours.
- Have or obtain DoD 8570 IAT Level II certification (e.g. Security + CE, etc.)
Desired Minimum Education: Bachelor’s degree and/or equivalency.
Job Types: Full-time, Contract
Pay: $50,000.00 - $60,000.00 per year
Schedule:
Work Location: In person