Client Service Lead
Hours: Tuesday through Saturday, 9am-6pm
Location: St. Paul and Edina, RF Moeller Jeweler
Are you passionate about jewelry and believe in celebrating life's milestones? Join the RF Moeller Jeweler family, where we've been dedicated to providing exceptional service to our valued clients in the Twin Cities since 1951. We're growing and seeking a dynamic Client Service Lead to enhance our one-of-a-kind in-store retail experience.
What You’ll Do:
- As the Client Service Lead, you'll be at the heart of our client service team in our Edina store.
- Coordinate administrative and communication efforts, ensuring seamless operations and exceptional client experiences.
- Providing outstanding service to clients in-person, over the phone, via webchat, text, and other communication channels.
- Assisting sales associates and clients with repair sales processes, tracking special orders, and managing repair logs.
- Processing completed repairs in our system and preparing them for client pick-up or delivery.
- Keeping clients and sales associates updated on the status of repairs, special orders, and estimates.
- Managing and scheduling in-store and virtual appointment requests.
- Implementing inventory control procedures.
- Developing and executing a client outreach program with the Store Manager.
- Acting as a liaison between the sales and repair teams to improve the repair sales process.
What We Offer:
- Training & Education: We'll provide the necessary training and education for you to excel in your role.
- Career Advancement: Opportunities for growth within our multi-store jeweler network.
- Dynamic Work Environment: Join a dedicated team in a professional and supportive setting.
- If you're ready to be a part of a team that celebrates milestones and values exceptional service, consider joining RF Moeller Jeweler as our Client Service Lead. Apply today and help us continue our legacy of excellence in the Twin Cities.
Why Join Us?
- Competitive Pay & Benefits: Enjoy a salary of $55,000 - $65,000/year based on experience, along with comprehensive benefits and a performance bonus.
- Professional Growth: We support continuing education within the jewelry industry and offer clear career paths in our sales and operations departments.
- Supportive Environment: Be part of a collaborative team that values communication and operational excellence.
- Work-Life Balance: Consistent schedule from Tuesday to Saturday, 9am-6pm.
RF Moeller Jeweler is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Jewelry: 1 year (Required)
Ability to Commute:
- Minneapolis, MN 55410 (Preferred)
Ability to Relocate:
- Minneapolis, MN 55410: Relocate before starting work (Required)
Work Location: In person