Overview:
We are seeking a dedicated Onsite Patient Onboarding Specialist to join our dynamic team at a local practice in Appleton, WI. This role is integral to our mission of delivering exceptional patient care through innovative remote monitoring solutions..
Responsibilities:
-· Conduct in-depth onboarding sessions for new patients, explaining the remote monitoring process and technology.
· Assist patients in setting up and understanding the use of remote monitoring devices.
· Provide educational materials and guidance to ensure patients are comfortable with the technology.
· Address any patient queries or concerns regarding remote monitoring.
· Work collaboratively with team leaders to provide outreach and engagement for onboarding patients
· Document calls according to established guidelines
Requirements:
· Proven experience in patient care or onboarding, preferably in a primary care setting.
· Excellent communication and interpersonal skills.
· Comfortable with technology and able to quickly learn new software and devices.
· Empathetic and patient centric.
· Strong organizational and time-management abilities.
· Ability to work independently and as part of a team.
· Proven experience in patient care or onboarding, preferably in a primary care setting.
· Excellent communication and interpersonal skills.
· Comfortable with technology and able to quickly learn new software and devices.
· Empathetic and patient centric.
· Strong organizational and time-management abilities.
· Ability to work independently and as part of a team.
· Ability to work full-time
· Strong typing skills (50 WPM)
· Home internet availability
· Ability to sit and work from a computer and speak on the phone for long periods of time
· Experience working with Electronic Health Record (EHR)
Job Type: Full-time
Pay: $39,457.43 - $47,518.63 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
Work Location: In person