Overview:
We are seeking a Service Advisor to join our team. The ideal candidate needs to have a passion for customer service and automotive services, with the ability to align customer needs with appropriate recommendations. If you have experience in upselling and possess knowledge of automotive maintenance and repair services, we want to hear from you. Experience with GM automotive services preffered, but not required.
Duties:
- Greet customers and listens to their concerns regarding their vehicles and writes accurate service tickets based on the information
- Communicate effectively with service technicians to ensure accurate diagnosis and timely repairs
- Provide detailed explanations of recommended services and repairs, including brake repair, oil changes, and other extensive automotive services
- Estimate costs for services and obtain customer approval before work begins
- Transmit accurate information between customers, service technicians, and other team members
- Upsell additional services or products based on customer vehicle needs
- Maintain customer satisfaction by ensuring high-quality service and communication
Requirements:
- Proven experience in customer service within an automotive service environment
- Ability to use technology
- Some knowledge of auto body repair, brake repair, oil changes, and other common automotive services
- Strong communication skills to effectively convey technical information to customers
- Ability to work collaboratively with service technicians to deliver exceptional service
- Detail-oriented with excellent organizational skills
Join our team as a Service Advisor and be part of a dynamic work environment that values teamwork and customer satisfaction.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Shakopee, MN 55379 (Required)
Ability to Relocate:
- Shakopee, MN 55379: Relocate before starting work (Required)
Work Location: In person