Job Summary:
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Supervisory Responsibilities:
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Experience:
- Previous experience in a customer service role preferred with five (5) years experience
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Experience with outbound calling is a plus
- Bilingual fluency in English and Spanish is highly desirable
-Inquisitive and Proactive
-Work as a team player
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
At our company, we value our employees and offer a supportive work environment. We provide comprehensive training to ensure your success in this role.
If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Healdsburg, CA: Relocate before starting work (Required)
Work Location: In person