Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Responsibilities:-
Gather financial information and generate occupancy reports for the general manager
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Qualifications:-
At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- 1 year of previous experience working in the hospitality industry
- Have superb communication skills, management skills, and multitasking skills
- Must possess a high school diploma or equivalent certification (GED)
About Company
Located off I-285, our hotel is two miles from Perimeter Mall and Dunwoody MARTA train station with access to downtown Atlanta. Oglethorpe University is a ten-minute drive from us. UPS Headquarters and Truist Park are 20 minutes away.