Utica First Insurance Company voted “Best Companies to Work for in NY 2024” has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated "team" of employees and offer continuing opportunity for personal career growth.
Utica First Insurance Company is currently seeking a Full-Time Bilingual (Spanish) Customer Care Associate for their home office in Oriskany, NY. Training shifts will be Monday-Friday 8am to 4pm. Once training is complete shifts will be Monday-Friday 9am to 5pm.
The ideal candidate will be a self-motivated individual with experience in customer service and a base knowledge of property & casualty insurance.
Primary duties of this position include, but are not limited to assisting customers with billing, underwriting and claims information, including accepting payments, entering first notice of loss, and policy surveys.
We understand the importance of empathy and professionalism when communicating with policy holders and agents and are seeking a like-minded individual determined to deliver exceptional service.
Strong interpersonal communication and effective listening skills are a must, as is a proficiency with Microsoft Office and other standard software programs. Bilingual candidates will be given preferential consideration.
This is a full time entry-level position (Monday – Friday 1st shift, 37.5 hours/week) that reports to the Customer Care Supervisor. Pay based on experience.
Utica First offers:
- Medical (first of following month)
- Dental
- Vision
- Company paid Life Insurance
- Company paid LTD
- Flexible Spending Accounts
- Health Savings Account
- Matching 401(k) Plan
- Roth 401(k) Plan
- Generous Paid Vacation, Sick and Personal Leave
- Generous holidays (to include Birthday)
- Work from home opportunity
Utica First Insurance is an established property and casualty Insurance company located in the Oneida County Industrial Park in Oriskany, NY. We have been in business for over 110 years. Utica First is an A rated company (Excellent) by AMBest.
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Language:
Work Location: In person