Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We provide essential support and guidance to the Rutgers community, enabling informed decision-making that drives our academic, health, and research excellence. Committed to UFA’s guiding principles and core values, we offer opportunities for professional growth while contributing to the long-term strategic advancement of our division and the university.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Training Coordinator for the University Finance and Administration. This position will report to the Procurement Help Desk & Training Supervisor and plays a crucial role in developing training material and implementing training programs for procurement systems, business transaction processing, and policies and procedures to the needs of internal Finance and Administration staff and users across all campuses.
Among the key duties of this position are the following:
- Uses various training development tools and platforms to create and update training materials, publishing them to multiple environments such as website and learning portal.
- Supports the planning and execution of training programs, as well as conducting research in technology and strategy to improve the overall user learning experience, and data analysis in training effectiveness for improvement.
- Creates and updates training material using industry development tools for systems, transaction process, and policies and procedures in courses, job aid, videos, webinars.
- Publishes training materials in multiple systems and platforms (Canvas, Website, Newsletter, System Portal).
- Manages the training material with version control and back-up in dedicated document repository.
- Stays up to date with system, process, and policies & procedures changes to update training material in a timely manner.
- Collaborates and designs system enhancement and process improvement ideas with Production Support.
- Designs new training materials with a strong focus in user learning experience.
- Conducts analysis on training program effectiveness through metrics and user feedback.
- Researches industry practices, methods, and tools to continuously improve the delivery of training to end users.
- Assists in the development and implementation of training strategy, planning, and standards.
- Provides administrative support for training activities, including scheduling, tracking, and logistics coordination.
- Supports and coordinates the launch of training programs to users.
- Supports users training both in-person and virtually.
- Contributes to the design, integration, and enhancement of chatbots utilized within the procurement process.