Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?
Posting Notes: 400 Value Way Marlborough MA 01752
Logistics Services Representative
The Opportunity: Contribute To The Growth Of Your Career.
Within Logistics & Supply Chain, The Business Enablement team strategically supports the flow of merchandise from vendors into our Supply Chain. The Logistics Services Representative provides logistics support to Domestic Vendors and Carriers. They ensure timely and effective communication cross functionally with logistics teams and externally with business partners. The individual performs systems administration duties to support vendor and carrier related issues and resolution.
The Responsibilities You will Have in this Role:
-
Provide a high level of service to vendors and carriers. Responds to incoming calls and inquires timely and effectively, maintaining a high level of “on-duty” call time.
-
Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, TJXLogistics.com website specifics, and POE shipments.
-
Establishe new user profiles, and provides access to the E-Routing website. Maintains vendor location codes and grouping hierarchy. Identifies multi-party vendors and performs vendor groupings.
-
Perform case-by-case analysis of vendor locations database to ensure correct access for vendors. Ensures correct provisioning of user accounts to prevent inadvertent or intentional access to unauthorized data.
-
Provide support to vendors using E-Routing (Delivery Management System) and assists vendors to achieve success in E-Routing. Confirms shipping authorization numbers and verifies carrier pick-up dates for vendors as needed. Analyzes and troubleshoots E-Routing issues.
-
Perform systems administration duties to support vendor and operational needs. Educates vendors on the benefits and requirements of utilizing E-Routing. Assists them in initial submission of orders. Explains systems security requirements required by Sarbanes-Oxley to vendors.
-
Processes vendor code adds for existing vendors.
-
Support Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.
-
Interact with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues. Collaborates for resolution.
-
Participate in Cross-functional training and coverage with other areas.
-
Must be flexible to accommodate coverage schedules as is required by the business.
-
Assist with basic reporting input and generation.
Who We Are Looking For: You.
-
Outstanding communication skills and phone call etiquette
-
Ability to Multitask and work in a fast paced environment
-
Ability to confidentially interact with all levels of Management
-
Ability to embrace change/changes in priorities
-
Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
-
Strong ability to work as part of a team and be receptive to other view points
-
High attention to detail
-
Participation in rotational Holiday coverage
-
Flexible and willingness to work overtime as requested
-
Proficient in Microsoft Office (Word, Excel and PowerPoint)
We care about our culture, but we also prioritize your needs!
-
Competitive Pay
-
Hybrid Work Environment
-
Weekly paychecks
-
Paid time away
-
Programs to support environment and corporate responsibility
-
TAAP – TJX Associate Assistance Programs
-
Associate Discount
-
Career Development Opportunity
-
Be a part of an inclusive team
This position has a starting pay range of $19 to $24.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 400 Value Way Marlborough MA 01752