Metro Vein Centers is looking to hire a high-energy Patient Service Representative to perform administrative duties at the front desk in our Macomb and St Clair Shores locations. This individual must be able to work at both locations on previously set days each week.
Patient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide support to patients and other medical staff. This position heavily contributes to success by helping maintain office workflow time management, inventory, and improve health care delivery. Greet and interact with the patients to activate patient files, move patients through a predetermined schedule of appointments in the physician’s office. Addressing inquiries and resolving complaints.
Duties/Responsibilities
● Welcomes patients and visitors to the clinic by greeting in person, via phone, email, or online chat, to provide support and services. Fields patient and family members questions and concerns
● Collect all necessary paperwork from patients and maintain accurate patient records. Scan information to patients electronic record
● Ensures appropriate actions are taken to resolve the patient's concerns
● Maintains patient accounts and records of interactions with details of inquiries, complaints, services and/or comments
● Schedule and confirm appointments
● Verify insurance and request referrals. Collect copays and balances
● Work together with the team members at the center(s) to reach center goals
● Create a comfortable atmosphere for our patients
● Prepare patients to facilitate smooth flow, and provide other general assistance to the provider and staff as necessary
● Performs other related duties as assigned
Required Skills/Abilities
● Excellent communication skills including active listening
● Service-oriented and able to resolve customer grievances
● Proficient computer skills with the ability to learn new software Education/Experience
● High school diploma or equivalent
● 2 years customer service experience required
Physical Requirements
● Prolonged periods of sitting at a desk and working on a computer
● Lift up to 15 pounds
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Application Question(s):
- What is a good email to reach you at
Work Location: In person