The Operations Processing Specialist will support Accounts Receivables by providing exceptional customer service, accurate document production and reporting as well as timely, effective communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the organization.
SPECIFIC DUTIES:
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Duties related to Accounts Receivable
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Incoming/outgoing mail processing and general office support as needed.
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Responsible for handling all requests of functional area timely and accurately and within the established service standard.
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Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder’s experience.
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Timely and accurately create and submit any regulatory reporting required by operational function.
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Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners.
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Provide reception, phone, and desk coverage as needed.
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May participate in audit schedules by internal or external partners; producing files, documents, respond to questions, etc.
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May participate in new and upgrade installation for all systems that impact functional areas; may include building business requirements, test cases, and conducting user acceptance testing (UAT).
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Other duties as assigned.
QUALIFICATIONS, EXPERIENCE REQUIRED:
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Associate Degree or minimum of 2 years of operational experience.
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1-2 years of insurance or equivalent experience.
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Exceptional Microsoft Office skills.
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Ability to navigate multiple systems applications.
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Preferred experience in legal, claim, underwriting, accounting with P&C Insurance, or medical environment.
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Ability to evaluate and properly handle confidential information.
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Ability to produce high quality outcomes in a highly productive environment.
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Strong data entry skills and attention to detail.
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Good organizational, customer service, and follow-up skills.
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Ability to work in a flexible environment to support the MagMutual mission of ‘working together’ to get the job done.
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Ability to develop and maintain effective working relationships within various departments.
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Ability to use critical thinking in processing work and resolving problems.
Location:
Atlanta Office