This position is responsible for processing check-ins/outs, securing payment, verifying, and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following high-quality standards to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends, and holidays
- Ability to solve guest issues in a friendly and timely fashion
- Friendly and welcoming demeanor