About Us:
**SERIOUS INQUIRIES ONLY. PLEASE SUBMIT CURRENT RESUME**
We are TCP Global Corporation, a successful Ecommerce retail company that provides products for various industries. We supply automotive coatings, art supplies, cosmetics, pool supplies, and others to customers around the world. We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
We are currently over 100 employees strong and still growing!
3 Locations: San Diego, California -Las Vegas, Nevada -Duncan, South Carolina.
Customer Service Agent Duties and Responsibilities
· Maintain updated knowledge of all company products and services in order to provide adequate education to customers
· Provide information and instructions about relevant products and services
· Make product and service suggestions to meet the customer's specific needs
· Field incoming phone calls and respond to phone messages from customers
· Promptly respond to customer questions submitted via email, chat or our website
· Answer customer questions and provide information to resolve any issues
· Process orders and returns
· Obtain necessary information from customers to adequately follow up
· Document important customer information for future reference
· Collect and record customer feedback and information, and share with appropriate departments and team members
· Generate interest in new products or services and connect customers with salespeople when required
· Foster and maintain relationships with customers to improve our retention rate
· Attend all required customer service-related meetings
Requirements and Qualifications
· High school diploma or equivalent
· 2+ years’ of experience in a customer service-related role
· Excellent written and verbal communication skills
· Ability to foster and maintain relationships
· Organizational skills with the ability to manage numerous projects and priorities at once
· Positive, service-oriented attitude
· Ability to thrive in a fast-paced and sometimes high-pressure environment
· Basic computer skills and excellent phone disposition
· Willingness to work independently or as part of a team
· Bi-lingual(Spanish) is a plus
· Knowledge in any of the following categories is preferred:
- Automotive paint
- Art supplies
- Airbrushing
We screen ALL candidates to verify the validity of each applicant with Social Security verification and employment eligibility. Upon submitting your resume, we will contact only those candidates that we deem qualified. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable time frame, you will be eliminated from the pool of potential candidates.
Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.
TCP Global Corporation is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Experience:
- Customer service: 2 years (Required)
Language:
Ability to Commute:
- Las Vegas, NV 89115 (Required)
Ability to Relocate:
- Las Vegas, NV 89115: Relocate before starting work (Required)
Work Location: In person