Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Strong hospitality skills with a focus on providing exceptional guest service
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus (bilingual in [languages])
- Proficient in front desk operations and hotel management software/systems
- Ability to handle difficult situations with patience and professionalism
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
Join our team and enjoy the following benefits:
- Competitive pay
- Opportunities for career advancement in the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays
If you are passionate about delivering outstanding customer service and creating memorable experiences for our guests, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
Ability to Commute:
- Post Falls, ID 83854 (Preferred)
Ability to Relocate:
- Post Falls, ID 83854: Relocate before starting work (Required)
Work Location: In person