JOB TITLE: Order entry Specialist
***This is an onsite, Monday through Wednesday, Office Position***
The shift is between the hours of 8:00 am and 5:00 pm.
SUMMARY: ACS is looking for an associate to join our Order entry team. This is an opportunity to work in a fun, fast-paced environment.
ACS is a value-added distributor in a growing industry and the Sales Support team is an integral piece of our operations, supporting the sales process through daily interactions with customers. This position works in cooperation with our Outside Sales team, in addition to having a high amount of collaboration with all other ACS departments.
DUTIES AND RESPONSIBILITIES:
- Answer inbound calls and emails. This may include discussing product features, pricing, freight terms, stock, tracking, shipment info, creating return authorizations etc.
- Log all calls and update pertinent customer data in Salesforce and NetSuite.
- Perform order entry, including taking orders from authorized resellers.
- Obtain credit approvals.
- Provide materials to customers as needed, including flyers, catalogs, etc.
- Provide support to all Sales staff including customer quotes, RMA's, participating in conference calls, completing customer specific data sheets, and literature requests, etc.
- Other related duties as assigned by management.
QUALIFICATIONS:
- High School Diploma or GED required
- Two years of customer service a plus
- Strong organizational, problem-solving, and analytical skills
- The ability to multitask and quickly switch your focus to meet deadlines
- Acute attention to detail
- Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
- Proficient in Office 365, Word, PowerPoint, Excel
- Hands on experience with ERP and CRM systems a plus
Compensation: This is a part-time hourly position. Wage is commensurate with experience.it Sharing
Job Type: Part-time
Shift:
Work setting:
Work Location: In person