Medical Receptionist
Patient Service Representative
*Referral bonuses of up to $1000
We have an immediate need for a qualified and experienced Lead Medical Receptionist for a very prestigious Fertility/Reproductive practice in the New York, NY.
This position will assist with the daily operations of the business and front office including scheduling, and patient registration.
Must be available to work Mon- Fri, 8 hour shift, between timeframe - 5:30 AM - 8:00 PM. Must be flexible with scheduling, with no restrictions. Shifts range from 5:30am, 9am, 12pm-1pm depending on case volume.
Payrate: $26-30/hour commensurate with experience
Must have excellent Patient/Customer Service skills.
Responsibilities include, but are not limited to:
- Customer Service: Answers/places telephone calls in a prompt and professional manner. Directs calls as needed, records, and delivers complete and thorough messages.
- Scheduling: Schedules patients/groups for service(s) with established guidelines (screening for emergencies as well). Schedule appointments to reduce cancellations and recapture lost visits through reschedules and refills. In the event of patient cancellation, when necessary, modifies patient schedule to accommodate staffing and clinic needs.
- Encourages patients to adhere to treatment frequency prescribed by the physician. Offers alternative appointments.
- Greets and registers patients in a timely, professional, and customer-focused manner. Ensures thorough completion of all necessary patient forms with appropriate signatures and copies of insurance cards. Validates accuracy of all information provided by the patient. Enter or verify all information in the eMD software. Works with caregivers and family members (HIPAA defined), validates insurances as well as educates patients on their insurance or lapses of insurance.
- Verification. Verifies patient information prior to initial evaluation. Clearly explains benefits to the patient including all patient financial responsibility, billing processes and outpatient policies and procedures. Extremely verse in mental health managed care carve outs, copays, authorizations
- Treatment/Medication. Ordering medication for patients which includes documenting all medication and reporting Reviews treatment and medication plans, schedules our very sick mentally ill patients for blood work and coordinates with the lab specific dates/times.
- Over the counter collections/copays: Collects patient co-payment and fees. Documents and provides patients with a receipt. Collect, reconciles, and prepares daily bank deposits for over-the-counter cash/copays.
- Medical record maintenance.
- Authorizations. Tracks and obtains ongoing insurance verification/authorization information from payers.
If you know someone who would be fit for a job here, and who you would enjoy working with, please send them our way!
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Healthcare setting:
- Acute care
- Ambulatory surgery center
- JCAHO accredited facility
- Medical office
- Outpatient
- Private practice
Medical specialties:
- Internal Medicine
- Perioperative Care
- Primary Care
- Reproductive Endocrinology & Infertility
- Surgery
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Insurance verification: 1 year (Preferred)
- Medical office receptionist: 1 year (Required)
Ability to Relocate:
- 21st Floor New York, NY 10006: Relocate before starting work (Required)
Work Location: In person