Key Responsibilities include:
- Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
- Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
- Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
- Display passion, commitment and deliver an experience that improves our customers’ financial lives
Required Skills:
- Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner
Training information!
Calls typically taken in a day? 40-60 calls is the average amount of calls handled in a day.
Hours of operation? Our business is open from 8:30a-6:30p EST Monday-Friday.
Training? Classroom style training with a skilled trainer. Training can range between 5-7 weeks. OJT (on the job training) is provided with a certified mentor who is a subject matter expert in skill.
Job Types: Contract, Temporary
Pay: $19.80 - $23.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Work Location: On the road