COMPANY OVERVIEW
Emission & Cooling Solutions (ECS) is a distributor and remanufacturer of components for heavy duty diesel engines. ECS primarily services emission aftertreatment systems and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units.
Based in Nashville, TN with multiple locations nationwide, ECS is a premier provider in the heavy-duty parts industry and features a brand synonymous with exceptional customer service and integrity.
POSITION OVERVIEW
The Parts Counter Service & Sales Representative is a key member of the customer service team and is often the first point of contact for customers in search of ECS products or service.
Parts Counter Reps are charged with answering inbound phone calls from customers, greeting and taking orders from walk-in customers, researching & ordering parts, monitoring service quality, scheduling deliveries, and much more.
This role will report directly to the Location Customer Service Manager.
KEY RESPONSIBILITIES
- Promptly manage and triage inbound customer phone inquiries.
- Assist customers in determining part numbers, specifications, and service needs.
- Provide pricing and product information to customers inquiring about ECS offerings.
- Greet and assist walk-in customers with their needs.
- Provide quotes and generate invoices for customers.
- Train and develop proficiency in ECS parts management, ordering, and billing systems.
- Assist with inventory validation, maintenance, and organization.
- Promote and maintain a positive customer-orientation and attitude
QUALIFICATIONS
- Ability to lift and carry heavy parts and boxes up to 50 pounds.
- Must be able to pass a background check and routine drug tests.
- Previous experience in heavy duty parts and/or fleet account management preferrable
- Previous experience using inventory management/ERP software preferable.
PERSONAL ATTRIBUTES
- Intelligence – possesses raw intellect.
- Problem Solver – skilled at assessing a situation and determining a course of action to resolve issues at hand.
- Results Oriented – links decisions to overall business objectives.
- Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building.
- Industrious – utilizes time at work wisely and proactively seeks ways to maintain productivity and efficiency.
- Communicative – possesses exceptional verbal communication skills.
- High Energy – driven to seek continuous improvement and help build a culture of accountability.
LOCATION
COMPENSATION & BENEFITS
- Compensation will be a highly competitive hourly wage paid bi-weekly.
- Benefits Include:
- 401(k)
- Dental/Vision Insurance
- Health Insurance
- Paid-Time Off
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- In a few words, please share more about your interest in working in the heavy duty truck parts industry and why you think you'd be a good fit.
Please reference any prior experience or knowledge you possess that would be helpful in this industry.
Applicants who do not answer will not receive a response.
Education:
Ability to Relocate:
- Memphis, TN 38116: Relocate before starting work (Required)
Work Location: In person