Lillian Custom Homes is a local Dallas based semi-custom home builder dedicated to bringing the best new home designs, new home style and new home value to residential communities throughout the DFW metroplex. Lillian Custom Homes has an opportunity for a Warranty Service Manager to join our team!
The Warranty Service Manager's role is to ensure that each client’s experience, during their Warranty period, meets or exceeds their expectations. The Warranty Service Manager efficiently and effectively reviews, completes, manages, and resolves warranty and courtesy services. The Warranty Service Manager also acts as an advocate for our clients and represents Lillian Custom Homes with the highest level of integrity, character, professionalism, courtesy and ethics.
Responsibilities:
- Owns the client experience, communication, and expectations from closing through warranty period
- Establishes proper warranty expectations with every client by communicating the process with the client throughout the process
- Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled, it is completed on the first trip
- Documents and tracks all client services through completion using helpdesk software
- Monitors and manages trades for responsiveness, professionalism, and quality of work performed
- Ensures quality standards are being met on all warranty repairs
- Ensures that root causes of issues are being identified and reported
- Ensures that all processes and administrative procedures are followed consistently, completely, and accurately
- Practices Lean culture to eliminate waste
- Completes minor repairs themselves, reaching out to trades when necessary
- Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs
- Performs other duties as needed or required
Results/Accountability:
- Establishes proper warranty parameters by owning the client experience, communication and expectations
- Inspection dates with homeowners regarding potential warranty items are met 100% of the time
- Responds to Emergency calls within 2 hours when on-call
- Regulates amount of work orders open for over 21 days to remain at a minimum of 10% of all open work orders
Qualifications/Requirements:
- High school diploma or GED required, Associate’s degree in Construction Management or related field or applicable work experience preferred
- Two to four years of construction experience, residential construction preferred
- Valid driver’s license and dependable personal transportation for daily regional travel required
- Attention to detail
- Strong organizational skills
- Basic computer skills required
- Ability to work some nights and weekends by phone
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Construction management: 2 years (Preferred)
Ability to Relocate:
- Dallas-Fort Worth, TX: Relocate before starting work (Required)
Work Location: On the road