Our Boston, MA location is seeking an experienced front office manager to join our team!
Specific Duties
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Responsible for the smooth, efficient and professional operation of all front office areas.
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Ensures that all procedures and policies are in place and followed
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Conducts audit and controls on a regular basis. Coaches and counsels associates whenever appropriate.
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Ensures good communication between departments.
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Ensures confidentiality of User Log-On.
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Train and develop associates to the highest possible extent. Ensure that daily training is provided for technical, hospitality, communication, management, and organizational skills.
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Leads by example. Provides a high-quality service and aggressive hospitality towards all customers.
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Ensures that recognition programs for both guest and associates are in place and working.
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Initiates additional tasks to improve existing procedures and guest satisfaction.
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Resolves system problem and can operate the system manually. Can lead the staff through a down time.
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Initiates monthly meeting in the department. Attend staff meetings, operation meetings, forecast meetings, and sales strategy meetings.
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Is in the guest area during high traffic times to assist the front office and to ensure smooth operations.
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Have plans and actions in place to meet goals and mission of the company and the hotel.
Responsibilities
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Be well groomed and conform to the company’s dress code.
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Be informed about daily operations and events.
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Be highly visible during extraordinary events.
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Be familiar with sales strategies; communicate daily with sales.
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Develop a thorough knowledge about all brands with-in Jiten Hotel Managements Portfolio.
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Know all frequent customers and be familiar with their special requests. Ensure that all needs are met.
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Be knowledgeable about all emergency plans and know how to act upon them.
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Report any unusual occurrences immediately to the General Manager.
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At all times strive to represent Jiten Hotel Management in the most professional and courteous manner.