**Front Desk Agent Overview**
StoneCreek Lodge, Missoula's Finest Hotel, is seeking a dynamic Front Desk Agent to join our team. As a locally owned establishment conveniently located near the airport, we pride ourselves on offering exceptional guest experiences through our top-notch amenities and services.
**Responsibilities**
- Greet and assist guests with check-in and check-out procedures in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and courteously
- Manage reservations, cancellations, and room assignments efficiently
- Provide information about hotel facilities, services, and local attractions
- Operate phone systems, handle incoming calls, and direct them appropriately
- Utilize hotel management software for guest registrations and billing
- Collaborate with other departments to ensure guest satisfaction throughout their stay
- Maintain a clean and organized front desk area
**Experience**
- Previous experience in a front desk or customer service role is preferred but not required
- Knowledge of hospitality industry practices and procedures
- Familiarity with resort operations is a plus
- Proficiency in using phone systems and basic computer skills
- Ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
**Company Description**
StoneCreek Lodge offers 101 spacious suites with amenities such as complimentary wifi, airport shuttle, indoor salt water pool & spa, fitness center, business center, and an onsite convenience store. Our team is dedicated to providing guests with a memorable stay that exceeds their expectations.
**Benefits**
- Competitive wages with opportunities for wage increases based on performance
- Paid vacation time for eligible employees
- Flexible scheduling options to accommodate various shifts
Join our team at StoneCreek Lodge and be part of a welcoming environment where your contributions are valued. Apply today to embark on a rewarding career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.20 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Weekends as needed
Work setting:
Work Location: In person