YOUR MISSION (The Job Description)
The Deck Attendant is responsible for setting up and maintaining cabanas, assisting guests in requesting cabanas, provide other supporting services, escorting guests to their reserved cabanas, and in the proper use of pool facilities and equipment, including the safety of guests in and around the pool area.
THE NITTY-GRITTY (The Essential Job Duties)
This role will work closely with the General Manager to:
- Prepare all cabanas before pool opening; ensuring towels are placed, menus are clean, and cabana is ready to be occupied
- Greet guests and helps and/or instruction in the use of the Pool
- Handle all guest requests and information for cabana reservations, including booking reservations, waiting lists, and notifying Cabana Attendants and Cocktail Servers of cabana occupancy
- Check system to review reserved cabanas and preset as needed; update system status throughout the day, and close out reservations to ensure information is accurate and timely
- Check with VIP Services to ensure there are no additions to the cabana list prior to opening
- Is in position at the podium at least 15 minutes prior to opening
- Check on cabana guests, assisting with all requests, regularly throughout the day
- Clean cabanas regularly throughout the day, including end of day to ensure deck is ready for next business day
- Oversee swimmers in and around pool and hot tub areas, issues towels and equipment to guests
- Report any safety hazards to supervisor immediately; stays in location until help arrives
- Report any maintenance issues to supervisor immediately
- Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
WHAT IT TAKES (The Qualities We Look For)
- Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Always communicate effectively, with customers as well as all levels of employees
- Inspect and maintain areas for which responsible. Must be able to distinguish between different denominations of currency and make change
- Review and comprehend all necessary documentation
- Use the equipment associated with the position, including but not limited to pool equipment and cash register
- Effectively and efficiently move around work area
- Incumbents are at times subject to hazards such as slippery conditions. Proper safety precautions are taken
- This position works outside and is subject to all weather conditions. Proper clothing is provided
- Behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
- Ability to work a flexible schedule
- Current, legal and unrestricted ability to work in The United States
- High school or equivalent education required
- Possess works card s for American Red Cross certification in CPR for the Professional Rescuer and Lifeguard Training & First Aid
- Previous experience in in a similar pool/resort setting involving high profile customer contact, or through six months of on-the-job training
- Preferred: 1-2 years' experience in a full-service hospitality establishment
WOULD BE NICE TO HAVE'S
- Familiarity with superior customer service skills required
THE WORKING CONDITIONS
- Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
- Work in an environment that is subject to varying levels of cold, heat, sunlight, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
- Stand for entire shift
- Balance, bend, carry, climb stairs and ladders, crawl, reach, squat, and twist. These actions are required in order to assist guests in the proper use of equipment and to perform other job duties
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible!
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
- Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled