Purpose:
The Shelter Program Case Manager formulates and coordinates case plans that promote self-sufficiency and housing permanency among men and women who are experiencing homelessness. The Case Manager provides a vital link between clients in need of services and the resources and service providers that can address their needs. The position manages a caseload involving participants of the emergency shelter and assists visitors at the drop-in resource center.
Status:
Full-time / Non-Exempt, 40 hours/week
Generally Monday – Friday 10 AM to 7 PM, subject to periodic variation and changes
Occasional Saturdays or Sundays may be required.
Compensation: $18 - $21 per hour
Supervision Received and Exercised:
Receives general supervision from the Program Manager
Essential Functions:
Duties include, but are not limited to, the following:
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Provides program information to the general public and screens applicants for appropriateness.
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Conducts intakes, completes needs assessments, and acts upon critical needs appropriately and immediately.
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Develops comprehensive housing plans incorporating short- and long-term goals and timeline and measures for each goal.
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Monitors progress toward goals in regularly scheduled weekly sessions.
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Evaluates and adjusts case plans as needed.
- Empowers clients to become involved in their own planning and goal setting.
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Refers clients to appropriate resources, including employment opportunities and public benefits programs, and performs advocacy and enrollment assistance to aid clients with meeting goals.
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Maintains accurate and timely client files, case notes, and HMIS records.
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Reports critical incidents immediately to the Program Manager or Director
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Collects data necessary to meet funding requirements and statistical reports.
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Maintains daily bed log and monitors capacity to ensure people in need are able to access shelter when openings exist.
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Interfaces with shelter host providers and meal providers
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Coordinates case management functions with partner agencies
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Reports any safety concerns or shelter hazards to the Program Manager for immediate attention to ensure the safety of clients.
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Sets and maintains appropriate boundaries with clients; observes client confidentiality and PII/HIPAA protocols in client interaction and in the handling of documents.
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Adheres to agency and fund source policies and procedures.
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Assists walk-in customers seeking assistance at the Drop-In Center
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Demonstrates professionalism, compassion, and sensitivity in all interactions with clients.
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Performs other duties as assigned.
Minimum Qualification:
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Knowledge of and sensitivity to the needs of populations from backgrounds of disadvantage
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Bilingual (English/Spanish) desired
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Computer literate (Microsoft Windows and HMIS data management system)
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Excellent customer service, communication, and time management skills
Experience:
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Two years of professional case management or social work experience in a shelter, housing, or social service program required.
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Responsible work history indicating dependability, initiative, flexibility, and ability to follow directions.
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Experience in/knowledge of best practices for homelessness prevention and intervention
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Strong ability to effectively resolve and cope with immediate crisis situations.
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Knowledge of public benefits programs including SNAP, SSI, SSDI, VA Benefits, and AHCCCS preferred.
Education:
Requires equivalent to the completion of an associate degree in a behavior health related field. Bachelor’s degree preferred.
License/Certifications:
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Level One Fingerprint Clearance Card upon hiring
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Eligible for Arizona Division of Aging and Adult Services clearance and Arizona Department of Child Safety Central Registry Clearance
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Possess an Arizona Driver’s License, current auto insurance, and a vehicle to use during the work day