Company Overview:
Discover the excitement of working at a unique independent boutique hotel in the vibrant heart of downtown Nashville. We are renowned for our commitment to personalized service and creating memorable experiences for our guests. We are currently seeking a Guest Concierge who is passionate about building relationships with local attractions and vendors to ensure our guests have extraordinary and authentic experiences during their stay.
Position Overview:
As the Guest Concierge, you will play a pivotal role in curating unforgettable experiences for our guests by establishing and nurturing relationships with local attractions, restaurants, and entertainment venues. Your enthusiasm for Nashville's culture, combined with your exceptional guest service skills, will contribute to our hotel's reputation for delivering unparalleled hospitality.
Responsibilities:
- Local Partnerships:
- Build and maintain strong relationships with local attractions, restaurants, and entertainment providers.
- Negotiate special arrangements, discounts, and exclusive offers for our guests.
- Stay informed about upcoming events and activities in Nashville to enhance guest itineraries.
- Customized Experiences:
- Work closely with guests to understand their preferences and interests.
- Create personalized itineraries and recommend unique local experiences that align with guest preferences.
- Coordinate reservations, transportation, and special arrangements to ensure a seamless and enjoyable experience.
- Concierge Desk Operations:
- Provide exceptional concierge services at the front desk, assisting guests with inquiries and requests.
- Maintain a comprehensive database of local contacts and resources.
- Stay updated on hotel amenities, services, and policies to effectively communicate with guests.
- Guest Engagement:
- Proactively engage with guests to anticipate their needs and exceed expectations.
- Gather feedback to continually enhance the guest experience and improve service offerings.
- Resolve guest concerns or issues promptly and professionally.
Qualifications:
- Previous experience in a concierge or guest services role, preferably in a hospitality setting.
- Strong knowledge of Nashville's attractions, dining scene, and entertainment options.
- Excellent communication and interpersonal skills.
- Ability to negotiate and secure partnerships with local businesses.
- Detail-oriented with a focus on delivering exceptional customer service.
- Proficient in using reservation and concierge software.
How to Apply:
If you are a passionate individual with a deep appreciation for Nashville's culture and a talent for creating personalized guest experiences, we invite you to apply. Please submit your resume, a cover letter highlighting your relevant experience, and contact information for two professional references to Joanne@Studio154Nashville.com.
Our boutique hotel is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply and be a part of our dedicated team.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends only
Work Location: In person