Responsibilities:
- Processes warranty claims in accordance with Manufacturer Guidelines.
- Works closely with Service and Parts Departments
- Accurately coding warranty claims and entering into the dealerships automated system
- Booking/coding warranty & internal repair order
- Reconciling all warranty receivables and working with the accounting department to obtain payments
- Verifies criteria required by factory or distributor.
- Posts credits received for payment of warranty claims.
- Keeping abreast of all factory recalls and announcement.
- Analyze problems, identify trends and develop strategies for maximizing claim process
- Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Report any fraudulent manipulation of warranty claims
- Follows up with the factory and distributors regarding unpaid claims.
- Files warranty documentation and maintains records as necessary.
- Maintaining all service and customer records.
- Set appointments for service customers.
- Arrange and maintain loaner car fleet.
- Performs other duties as assigned
Skills:
- Knowledge of automotive servicing or repair highly desired
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry
- Strong computer and internet skills, including Microsoft Office suite
- Strong organizational and time management skills
- Helpful attitude and friendly demeanor
- Highly professional and dependable
We offer competitive compensation, comprehensive benefits package, including health insurance, retirement plan options, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $37,440.00 - $40,560.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person