Hello,
I hope you are doing good.
This is Hemanth from ePace Technologies.
Our direct client “VITA” is looking for “Sr Desktop Support” at Richmond, VA - Hybrid
Please find the complete job description below. If interested, please send me your updated resume at hemanth.k@epacetech.com or call me on 408-722-9216
Role : Sr Desktop Support
Location : Richmond, VA - Hybrid
Client : VITA
Job description:
- Virginia Tax seeks qualified resource to be responsible for:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills
Required /Desired
Skill
Required /Desired
Amount
of Experience
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
6
Years
- Excellent problem-solving, analytical, and team-working skills
Required
4
Years
- Excellent communication and interpersonal skills.
Required
4
Years
- Demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years
- Writing and editing training manuals.
Required
4
Years
- Running reports and analyzing common complaints and problems.
Required
4
Years
- An openness to learning new technologies.
Required
2
Years
- An openness to learning new technologies.
Required
4
Years
Thanks & Regards
Hemanth
ePace Technologies Inc
1212 Corporate Drive||Suite 120||Irving||TX-75038
Email: hemanth.k@epacetech.com
Direct : 408-722-9216
Web: www. epacetech.com
Job Type: Contract
Pay: $32.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- computer systems, hardware, and software, drivers and bios: 6 years (Required)
Location:
- Richmond, VA 23219 (Required)
Work Location: In person