This is Technical Support Representative for Hoveround power wheel chairs. You will provide troubleshooting assistance to our clients, as well as our Field Representatives, regarding Hoveround's Mobility products.
This is a Full-Time opportunity.
In this role, you will:
- Speak with our clients to provide troubleshooting assistance with their mobility device.
- Create and process Service Order Requests.
- Perform outbound calls when necessary.
- Document contacts and follow ups in system database.
- Document and report product trends and customer complaints.
- Ensure accurate client information is documented and processed.
- Assist field representatives with technical and procedural issues.
- Demonstrate high level of Customer Service as well as high quality in documenting of client records.
The right candidate will have the following:
- Warm, Welcoming and Professional phone manner with excellent listening skills.
- Strong customer service/call center background with 1-2 years experience.
- Technology savvy.
- Experience with durable medical equipment (DME).
- Ability to work well in a team environment.
- Bilingual (Spanish) preferred but not required.
- High school diploma or GED
This is an onsite position and will report to the Bradenton Corporate Office for work. The hours for the role are Monday & Tuesday: 10:00 am - 6:30 pm and Wednesday - Friday: 9:30 am - 6:00 pm.
As a member of the Team at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans,Life Insurance, Dependent Life, Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options'
Work Location: Bradenton, FL
Work Remotely No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Preferred)
- Technical support: 1 year (Preferred)
Work Location: In person