Royal Food Service is searching for a top notch Account Manager. Your restaurant management experience could translate into huge success in this opportunity! The Account Manager is responsible for maintaining a portfolio of customers to maximize sales and profits of foodservice products and value added services. The Account Manager identifies business opportunities and builds positive customer relationships. The Account Manager assists other Royal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
Duties and responsibilities
·Maintains active and positive communication with existing customers; including regular in-person visits with the customer.
-Communicates with customers to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
> Demonstrates the functions and utility of products or services to customers based on their needs.
> Demonstrates a thorough understanding of the competition.
> Responds promptly to requests from customers, management, and administration.
> Works closely with Customer Service Manager to ensure all accounts are serviced properly.
> Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale (including weekends and evenings).
> Works closely with Digital Marketing Manager to promote relevant information.
> Develops and maintains current, accurate customer files.
>Collects customer payments and deliver orders to customers as needed.
> Other tasks as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications include:
> Exceptional communication skills
>Optimistic and positive approach to the scope of the work
>Adaptable and flexible with the ability to multitask
> Enjoys working as an integral part of a team
> Excellent interpersonal and customer service skills.
> Excellent sales and negotiation skills.
> Excellent organizational skills and attention to detail.
> Strong analytical and problem-solving skills.
> Ability to function well in a high-paced and at times stressful environment.
> Proficient with Microsoft Office Suite or related software.
At Royal, our mission is to nourish our communities by delivering fresh ingredients, valued partnerships, and unparalleled customer service. We invite you to join us in this mission! Founded in Atlanta in 1994, we are the Southeast's premier distributor of fresh produce and dairy products. Over the years, we have established a strong commitment to sustainable agriculture, technological innovation, and customer satisfaction. We depend on a highly interconnected, collaborative effort from all of our divisions...buyers, sales, marketing, warehousing, quality assurance, transportation, finance, and administration. By working together as a team, we are able to provide the best products and the best service for all of our customers. Together, we are a family; rooted in our passion for excellence!
In addition to competitive wages, we offer a comprehensive and flexible benefit package, allowing you to choose coverage that best meets your needs.
- Multiple Medical Plan options including company matches to Health Savings Accounts
- Flexible Spending Accounts
- Dental and Vision
- Company Paid Life insurance
- Voluntary Life insurance
- Short Term and Long Term Disability Plans
- 401(k) Savings Plan with company match
- Income Replacement Plans
- Employee Assistance Program
- Employee Purchases discount program
We are proud to be a drug-free workplace and are committed to providing an environment of diversity and mutual respect where every member of the Royal Family can thrive.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: On the road