ABOUT US
We are Wis-Pak, a leading manufacturer and distributor of popular beverages such as Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina water, Vita Ice, Klarbrunn sparkling water, and the newest beverage craze Bubbl’r. You’ve probably seen and bought our products at your local stores and restaurants. Did you know you get a discount on your favorites if you work for us?
ABOUT THE JOB
As the IT Service Desk Analyst, you will be responsible for supporting standard PC systems, operating systems, and technical services. Excellent customer service is required. The ability to prioritize and balance end user requests and documentation with forward motion is a must.
- Use a service desk ticketing system to manage and prioritize tickets
- Build and repair laptops and desktops
- Set up new users and manage access
- Support Microsoft Office 365 (Email, OneDrive, SharePoint, Teams)
- Support Microsoft Office tools (Outlook, Word, Excel, etc.)
- Hardware and software support for peripherals (docks, printers, scanners, monitors, various USB devices)
- Provide remote support while not on location (VPN, remote control, etc.)
- Perform adds, moves, and changes to include moving of PC’s, laptops, VoIP phones
ABOUT YOU
- 3 years of IT helpdesk experience
- College degree in Computer Science, Engineering or a related field
- Strong customer service orientation
- Excellent analytical and problem-solving skills
- Ability to work in fast-paced, constantly changing environment
- Detailed, and results-oriented
WHAT YOU'LL BRING TO THE TABLE
- Active Directory
- Office 365 Management
- Windows 10 administration
- PC peripheral troubleshooting
- Azure is a plus
- Technical certifications (Microsoft/CompTIA) a plus
- MDM/Intune a plus
WHAT WE OFFER
- Competitive pay and bonus potential
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Profit-sharing
- Generous PTO & paid holidays
- Education reimbursement & professional development
- Career advancement opportunities
- A collaborative, respectful & inclusive work culture
Up for the challenge? Apply here: https://go.cultureindex.com/p/OgSKDENp1nn5w
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Education:
Experience:
- Help desk: 3 years (Required)
- Technical support: 3 years (Required)
- IT support: 3 years (Required)
- Active Directory: 3 years (Required)
- Azure: 2 years (Preferred)
Ability to Relocate:
- Watertown, WI 53094: Relocate before starting work (Required)
Work Location: In person