Applications accepted from: All Persons Interested
Section: Accounting
Reporting Location: 4800 Leeland Street
Workdays & Hours: *Mon – Fri, 7:00am - 4:00pm
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Customer Account Services (CAS) is the service line of Houston Public Works (HPW) responsible for the monitoring and billing of water, wastewater, and drainage utility services for the City of Houston. Customer Operations (COPs) is one of the four Divisions of CAS. This position is to fill vacancies in a role, which involves detailed analysis of reads and facts to correct, adjust a customer’s water utility bill. We are looking for a high speed and a highly analytical individual with great interpersonal skills for the role of Customer Service Representative II (CSR II), who has experience in billing accounts, processing adjustments and corrections, or handling escalations by performing analysis of readings or monies to bill (water, sewer, electricity, drainage/storm water or gas) for residential, commercial, or industrial properties in a fast-paced environment.
This role requires the employee to be ready to adapt to change, detail-oriented, cross trained, systematic in following processes, organized in handling paperwork (soft and hard copies), a critical thinker when analyzing or reviewing facts and data related to reads, dates, and monies on different account types, effective and professional in communicating with external and internal customers, ready to handle daily workload with deadlines, and skilled in balancing quality with speed to complete different tasks within established standards under minimal supervision.
The job duties of CSR II role, as it pertains to each of the above-mentioned section may include any or all the following job duties listed below:
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.