May serve as the liaison for repossession companies and appear at bankruptcy hearings. Participates in maintaining a financially sound loan portfolio through early delinquency control of more complex delinquencies. Methods to accomplish this include (but are not limited to:) phone calls, collection letters, and in-person interviews). Recommends further action on accounts as deemed necessary (including but not limited to: repossession, legal action, foreclosure and referral to collection agency).
Major Duties and Responsibilities
Weight
Description
Essential
25%
Responsible for collection of accounts, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account, counseling customers concerning their financial obligations and offering suggestions and alternatives. Skip tracing as necessary to locate customers and posting loan payments.
20%
Respond to customer inquiries, professionally, by phone and in person to discuss legal accounts to include payment arrangements, settlement offers and credit bureau disputes.
15%
Prepares the required documentation for assignment to collection agencies or attorney. Attends court hearings for various legal files. Recommends and assists in preparing paperwork for delinquent accounts or charged off accounts. Ability to organize and complete legal paperwork in a timely and accurate manner.
10%
Recommends and prepares legal referrals such as wage garnishment, levies and abstracts.
10%
Recommends and prepares accounts for replevin/seizure and files the appropriate documentation for assigned accounts. Oversees all replevin/seizure claims through dismissal.
10%
Ensure customer files are maintained in good order, and all required documents are filed (includes completion of adverse action forms).
5%
Assigns accounts to third party collections agencies maintaining records of account activity. Processes daily charged-off share accounts. Returned Bank Item file processed daily.
5%
Monitor and process loan payoff information and provide this communication to attorney in an accurate and timely manner.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge and SkillsExperience
2-5 years of similar or related experience, including preparatory experience
Education/Certifications/Licenses
Ability to be bonded
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
ADA RequirementsPhysical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Job Type: Full-time
Schedule:
Experience:
- Collections: 2 years (Required)
Work Location: In person