About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Asbury Automotive Group Leadership Development Trainer
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
The Guest Experience & Culture Trainer leads dealership excellence through tailored training activities and coaching focusing on the core elements of Asbury’s Mission and Vision (guest experience, employee engagement, and servant leadership). This individual will work with an assigned group of Asbury dealerships to assist with creating and ensuring exceptional experiences for our guests at every opportunity, contributing to Asbury becoming the most guest-centric company in the automotive industry.
Duties/Responsibilities
Designs and delivers culture training sessions (guest experience, employee engagement, and servant leadership) for all store managers and team members, along with weekly new hire training sessions.
Assesses the impact of the culture training by tracking an essential set of metrics (e.g., implementation of store huddles)
Supports store managers in the implementation of topics covered in the core culture training session (e.g., the five types of store huddles)
Works with store management to identify improvement opportunities to deliver an exceptional guest experience and enhance team member engagement
Serves as an internal coach and consultant to store managers to support their growth and development in the areas of servant leadership and team member engagement
Documents success stories and “misses” related to exceptional guest experience that can be incorporated into the continuous improvement
Aligns and coordinates the culture training content and delivery schedule with managers.
Performs other related duties to benefit the mission/vision of the organization
Must be eighteen years of age
Must be able to pass pre-employment screening (background & drug test)
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards(select management and front-line team members eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks of paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance, and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts, and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Education & Experience
- Experience directly supporting the implementation of training and cultural change in a retail environment
- Previous experience working at model customer service organizations such as Disney, Chick-fil-A, Ritz Carlton, Target, and Publix is a plus
- Bachelor’s degree with a preference for work experience in hospitality or service industries is preferred
- At least 1-3 years of experience designing and delivering Guest Experience training
- Exceptional interpersonal and communication
- Highly developed project management and problem-solving skills
- Strong group facilitation skills
IND6
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.