We are seeking a friendly, outgoing, and professional salon receptionist to join our team! The ideal fit for the salon receptionist role must have a fun, outgoing personality with exceptional communication and customer service skills. The focus of the role is to answer the telephone and book clients for new appointments or rearrange existing appointments, as well as be the face and voice of the salon for customers who are coming in for appointments.
Salon Receptionist responsibilities include, but are not limited to:
· Answer the telephone and answer queries from prospective or existing clients.
· Advise clients about appointment availability.
· Take appointments and schedule them accurately in our salon software program (Phorest).
· Update client records with contact and billing details.
· Advise stylists about appointments and client arrivals, making certain the salon runs on schedule.
· Ensure the salon is optimized, making sure appointments are given out when available and that the schedule is as full as possible.
· Warmly greet clients coming into the salon in a professional, friendly, and prompt manner.
· Offer beverages and make beverages for clients while they wait for appointments.
· Advise clients of any delays in their appointment time.
· Make calls to re-arrange or reschedule appointments when asked to do so by the salon manager/owner/stylists.
· Monitor the salon’s email inbox and/or social media inboxes and reply to clients.
· Post content and photos on the salon’s social media pages.
· Upsell retail and/or services as well as cross-promote all ongoing in-salon
· Processing payments and handling cash transactions.
· Monitoring office supplies and retail inventory.
· Cross-sell services and products, when appropriate (monthly/seasonal in-salon promotions)
· Maintain a tidy reception area.
Salon Receptionist Candidate Requirements:
· Previous experience as a salon receptionist, preferably within the hair industry.
· Excellent customer service and communication skills (phone, verbal, and email) with a customer service attitude all done professionally and politely.
· A smiley, kind, and outgoing disposition.
· Confident in greeting clients.
· Highly organized, efficient and has a good knowledge of scheduling.
· An ability to stay calm under stressful circumstances.
· Strong social media and computer skills.
· Align with Urban L’s culture and workplace vibe!
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Employee discount
- Health insurance
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person