The Fairfield Inn & Suites is looking for a Part Time, 2nd shift, Front Desk agent to join our awesome team. This position works from 2pm to 10pm.
The days are variable, MUST BE ABLE TO WORK MOST SATURDAYS, but not all weekends. We are a 24 hour business and weekends are a peak business time for hotel.
Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.
Responsibilities
· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions
· Greet, register, and assign rooms to guests
· Issue room key and escort instructions
· Transmit telephone messages
· Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
· Keep records of room availability and guests' accounts
· Compute bills, collect payments, and make change for guests
· Make and confirm reservations
· Post charges such as room, sundry items, fax, copy or telephone
· Make restaurant, transportation, or entertainment reservations, and arrange for tours
· Deposit guests' valuables in safe deposit box
· Answer telephone calls promptly and politely in accordance with hotel policies
· Restock coffee station as needed
· Restock work area - maintain neat and organized work area
· Deliver supplies to guests as needed
Job Type: Part-time
Pay: $12.50 - $13.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Work setting:
Shift availability:
Work Location: In person