WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES:
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Answers, screens, and routes calls to appropriate individuals.
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Records and routes messages appropriately.
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Schedules, coordinates, and reschedules patient appointments.
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May call to remind patients of their appointments or print reports to verify confirmed appointments, calling those who did not respond.
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Maintains clinic Provider scheduling guidelines as directed by Provider and/or supervisor.
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Responds to emergency calls according to established procedures.
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Answers general insurance and billing questions.
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Review demographic, insurance, and provider information with new and re-establishing patients.
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Ensures new patients complete all required paperwork and create a new account in the computer system.
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Obtains CSMD reports for provider review as needed.
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Completes quality data elements and processes.
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Updates electronic medical record system (EMR), scans and indexes documents.
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Directs new patients to complete new patient paperwork online and answers any patient questions.
REQUIREMENTS:
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
EXPERIENCE:
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:
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Company Provided Life and Accidental Death and Dismemberment Insurance
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Company Provided Long Term Disability Insurance
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Employee Stock Ownership Plan
- 401(k) Company Contributions
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Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
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Company match in Health Savings Account Plans (restrictions apply)
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Vacation, Personal, Sick and Holiday Time Off
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An array of team member perks and discounts
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Tuition Assistance Programs
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And more!