IT Service Desk Agent
Meck County, NC
Long Term Contract
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
· The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
· Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
· Perform First Contact Resolution (FCR)
· Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
· Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
· Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Job Type: Contract
Pay: $21.00 - $22.00 per hour
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 2 years (Required)
- Windows: 2 years (Required)
Ability to Commute:
- Charlotte, NC 28208 (Required)
Work Location: In person