Full Job Description:
Hoglund & Mrozik, PLLC is a Minnesota consumer bankruptcy & Social Security law firm that focuses on representing clients with compassion. The firm's headquarters is located in Roseville MN.
Job Summary:
Our New Client Specialists/Customer Service Representatives are the first line of contact for new potential clients who are struggling with financial hardship and are seeking assistance with applying/approval for social security disability benefits. Attention to detail, ability to handle confidential information, reliable and high energy individual. You will be working with a team to complete initial consult and navigating the internal systems to provide clients with quality customer service. No cold calling! This is a great opportunity for an undergraduate looking to gain valuable experience in the legal field.
Job Responsibilities:
- Conduct potential client intakes.
- Answering incoming calls
- Make outbound calls on new lead emails.
- Answering questions of current clients – directing calls to correct staff member or taking message for proper further processing.
- Assist attorney’s in and out of the office with tasks as directed.
- Prepare the client as well as the attorney for what to expect during the initial intake.
- Update and maintain client database with relevant client information/documents.
- Assist clients in understanding the legal process of bankruptcy/social security disability.
- Refer other legal matters to other counsel.
- Escalate matters to appropriate personnel including supervisors and attorneys.
An Ideal candidate would possess:
- Excellent phone and general communication skills
- High attention to detail
- Excellent time management
- Willingness to learn and take on new tasks
- Microsoft suite proficiency
- Knowledge of legal software is a plus
Job Type: Full-time
Pay: $17.00 - $18.00 per hour (Depends on experience)
Benefits:
- Dental insurance
- Health insurance
- Retirement Plan
Schedule:
Ability to commute/relocate:
- Roseville, MN: Reliably commute or planning to relocate before starting work (Preferred)
Work location: One location
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- No nights
Weekly day range:
Work setting:
Ability to commute/relocate:
- Roseville, MN 55113: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person