Role : Program Support Analyst
Client : DC Government
Location : Washington DC( Onsite)
Job Description:
Program Support Analyst duties include:
- Manage Tech Enablement’s Digital Services Training Calendar
- Support the development and roll-out of a Learning Management System for the Digital Services Training Program
- Setup course registrations
- Communicate with training facilitators
- Upload and update course content and materials
- Create and disseminate feedback surveys
- Produce reports on training statistics
- Assist with developing new training curricula
- Manage training requests received through IT Service Management (ITSM) System and other various channels.
- Develop needs assessments to evaluate the organization's training needs
- Create new training materials including presentations, handouts, and guides
- Design activities or lessons to teach certain technical skills
- Create new and update/customize existing course materials
- Support facilitators to ensure all virtual courses are running smoothly
- Assist with inquiries in the Teams chat for virtual trainings
- Support the production of virtual and in-person training/learning events
- Manage the EnableTECH Community in Teams
- Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)
- Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
- Support the creation of knowledge articles, user guides, video tutorials
- Collaborate with other OCTO program teams to manage the Knowledge Creator Network
- Manage the help article knowledge database on the end-user self-service portal
- Performs other related duties as assigned.
Responsibilities:
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Excellent organizational skills and attention to detail.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite or related software.
- Knowledgeable of applicable federal, state, and local regulations
Job Type: Contract
Pay: $38.00 - $42.00 per hour
Schedule:
Experience:
- Excellent customer service skills: 1 year (Preferred)
- independently managing day-to-day program tasks: 1 year (Preferred)
- Familiarity with Microsoft 365 tools and apps: 1 year (Preferred)
- Familiarity with web-based learning platforms: 1 year (Preferred)
- Strong attention to detail and quality control: 2 years (Preferred)
- ability to explain technical terms plainly: 2 years (Preferred)
- designing training materials: 1 year (Preferred)
- Proven ability to problem-solve and multi-task: 2 years (Preferred)
Work Location: In person