We are looking for a Night Auditor to join our team. The successful candidate will be responsible for monitoring the hotel's operations during the night shift, ensuring that all guests are checked in and out correctly, handling any customer complaints or requests, and preparing financial reports. The ideal candidate should have excellent customer service skills, be organized and detail-oriented, and have a good understanding of hotel operations.
Responsibilities:
- Greet guests upon arrival and check them in and out of the hotel.
- Handle cash, credit card, and check transactions accurately and efficiently.
- Maintain a neat and orderly front desk area.
- Ensure that all guests are provided with exceptional customer service.
- Respond to guest inquiries and complaints in a timely manner.
- Maintain accurate records of guest accounts.
- Perform nightly audit procedures to ensure accuracy of guest accounts.
- Setup of guest breakfast
Job Type: Part-time
Benefits:
- Employee discount
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Ability to commute/relocate:
- Fond Du Lac, WI 54935: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person