OPERA/OPERA CLOUD experience preferred
Seeking a Full Time and a Part Time Night Auditors
(3) Year Previous Hotel Night Audit, Front Desk or Reservation experience is mandatory for this position.
We are looking for a friendly, knowledgeable, San Diego experienced, Front Desk /Night Audit to join our team. The perfect candidate will be a problem solver by nature, with stellar customer service and communication skills. They must be able to handle multiple phone lines, listen patiently to the guest, sell the value of the hotel and deliver a successful hotel booking.
AGENT DUTIES AND RESPONSIBILITIES:
- Daily communication with guests, travel agents, and all channels regarding hotel reservations.
- Processes reservations by mail, telephone, email or fax, including group reservations booked by the hotel sales department. i.e. Special Corporate Accounts.
- Must have hotel reservation/front office knowledge to understand room types, selling status, rates, and the benefits of selling package plans.
- Follow and adhere to the room rate selling strategy that has been determined by the Revenue Management team.
- Work closely with the Reservation Manager, Front Desk, communicate applicable reservation information, i.e. balancing inventory.
- Knowledge of Opera Cloud
- Cash handling may be required.
- Maintain a clean & neat appearance and work area at all times.
- Promote goodwill by being courteous, friendly, and helpful to guests, mangers and fellow employees.
Experience:
(3) Year Previous Hotel Night Audit, Front Desk or Reservation experience is MANDATORY for this position. Please do not apply if you do not meet this requirement.
Qualifications:
- Flexibility. Must have the ability to work a varied schedule that may include evenings, nights, and weekends.
Job Type: Full-time'
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Do you have Opera Cloud Experience?
Experience:
- Customer Service: 3 years (Required)
Work Location: In person