As a Strategic Account Manager at Dempsey, you'll play a pivotal role in reinforcing our vision of becoming a "regional powerhouse" in the Mid-Atlantic. Your responsibilities will include renewing contracts with large strategic clients, ensuring top-notch customer service, fostering additional revenue streams, and cultivating strong relationships with key decision-makers. This position is crucial in maintaining mutually beneficial relationships between Dempsey and our strategic accounts.
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Ensure exceptional customer service through regular visits, clear communication, and diligent follow-up.
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Renew service agreements promptly with strategic accounts.
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Enhance profitability through operational, pricing, and contractual initiatives.
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Cultivate personal relationships with key stakeholders.
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Showcase Dempsey's value through analysis and presentations.
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Introduce new products and services to drive revenue growth.
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Identify strategic accounts based on corporate criteria.
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Serve as the primary point of contact for customers.
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Identify opportunities to enhance customer business with Dempsey's services.
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Monitor market conditions and competitors' activities.
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Lead in handling customer issues and manage special projects as needed.
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5-10 years of B2B direct sales and customer service experience required.
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High School Diploma or GED required; Bachelor's Degree in business or related field preferred.
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Excellent communication skills across various levels.
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Strong organization, self-motivation, and goal orientation.
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Proven diligence, dedication, and attention to detail.
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Ability to thrive in a fast-paced environment.
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Flexibility to re-prioritize and think on-the-fly.
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Creativity in recommending and implementing innovative solutions.
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Highly motivated with a track record of delivering results.
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Proficiency in negotiation and Microsoft Office suite.
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Adaptability to shifting priorities and assignments.
Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements.
COMPANY DESCRIPTION
Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.
Technology Leadership
Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey’s state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.
Financial Strength
Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.
Environmental Leadership
Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.
Continuity for Keeping Promises
The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them.
It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.