North Mecklenburg Animal Hospital is seeking a full-time Lead Patient Care Coordinator (PCC). The right candidate is a leading example of dependability, compassion, and teamwork. The Lead PCC is a dedicated, detail oriented, and highly motivated team member. PCCs are the leading example of outstanding client service for visitors entering our hospital. PCCs greet clients and patients, check in and out, schedule appointments, and handle phone calls. They manage communications and maintain a smooth flow of operations within the hospital. PCCs ensure clients receive a positive, memorable experience while visiting North Mecklenburg Animal Hospital. Being a team player is critical. General skills in administrative duties and computers are an asset. Veterinary experience is a plus.
Leadership Responsibilities:
- Lead by example in professionalism
- Maintain accountability of all protocols, policies and procedures
- Follow and enforce guidelines in the employee handbook
- Oversee training and development of team members, including offering regular feedback
- Assist in the mediation of employee conflict
- Help create an environment of teamwork and respect
A typical day for our team of PCCs:
- Offer outstanding client service, get to know our clients and their pets
- Manage hospital communications (phones, fax, and email)
- Maintain a safe and clean work space
- Educate clients on vaccines and preventatives
- Schedule appointments
- Check clients in and out (client finances)
- Medical record management
- Assist in hospital flow
- General administrative and computer tasks
We offer:
- Health Insurance
- Vision
- Dental
- Health Saving Account
- Flexible Spending Account
- Life Insurance
- Short Term Disability
- Long Term Disability
- Paid Time Off
- Sick Time
- 401K
- Employee Discount
Hours of operation are Monday through Friday from 7am to 8pm, Saturdays from 8am to 1pm, and Sundays from 12pm to 4pm.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Rotating weekends
Application Question(s):
- Are you available for a rotating weekend schedule?
- Have you ever applied here before?
Experience:
- Leadership: 2 years (Preferred)
- Veterinary clinic: 1 year (Preferred)
Work Location: In person