Summary:
Courteously greet and escort guests to tables. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience at a level consistent with an upscale dining environment.
Essential Functions:
- Provide exceptional guest service at all times.
- Greet the guest with a smile in an upbeat and positive manner (use their name if known).
- Take dining reservations via Open Table efficiently and accurately, account and update Open Table to reflect open tables
- Multi-tasking in dealing with ringing phones (must answer within 3 rings) while providing excellent guest service to restaurant guests
- Escort guests to tables and assist guests with chairs, add or remove set-ups to reflect the number of guests dining. Make sure to assist guests with children and/or disabilities to ensure the guest is comfortable
- Provide guests with menus and information about the service team such as who their server will be
- Communicate with the server if seating a table that is outside of their assigned station to ensure continuous exceptional guest service
- Inspect tables, stations and floors ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
- Inspect and maintain the condition and cleanliness of menus to ensure an appropriate amount of menus are available for use in the outlet
- Communicate VIP arrivals and special requests to designated personnel
- Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return
- Knowledgeable of menu items, including details of wines included on the wine list and any specials that we may be running
- Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s)
- Remain familiar with hotel services and local activities in order to respond to guest inquiries
- Maintain complete knowledge and comply with all Departmental policies, procedures and service standards
- Assists Food Servers, if needed, in delivering alcoholic beverages to the guests or assist bussers in setting the table for the correct number of guests.
- Performs other duties as assigned