We are looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping people. You will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues efficiently and effectively.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to handle difficult situations with professionalism and patience.
- Positive attitude and a team player.