About Us
Moore is a global leader in performance-driven marketing solutions focused on all facets of the consumer experience. With over 3,000 employees across the country, Moore is dedicated to helping clients fulfill their missions. Our employees across the country fuel the growth of our nonprofit, association, commercial and government clients by leading on insights, technology, and dedicated service. With our strong entrepreneurial culture Moore provides services including strategic consulting, creative development, media planning and buying, as well as research and analytics, production management and product fulfillment, database services and public relations. Our goal is to continuously provide any and all marketing and branding services these clients could need and we won’t stop until every client mission is complete.
Our employees use the Moore mission, vision and values to govern decisions, actions and behaviors. These values guide how we get our work done: Growth and Opportunity, Quality, Innovation, Passion for Clients, Service to Others, and Integrity. We are focused on a people-first culture for our clients and our enterprise family. We are committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Moore is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Moore will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
As Donor Contact Center representative, you will serve our local and national donors through the implementation of best cell center methods and fulfillment procedures. Handle all incoming and outgoing calls efficiently and accurately, explaining possible solutions, and ensuring that clients feel supported and valued. You will also be asked to make suggestions for system and process improvement because of your knowledge of daily and ground operations.
Supervisory Responsibilities:
Duties/Responsibilities:
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Answering or making calls to donors/clients to learn about and address their needs, complaints, address changes, and donations.
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Process donation, update contact information, and answer FAQ’s.
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Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
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Engaging in active listening with callers, confirming or clarifying information and diffusing angry donor/clients, as needed.
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Building lasting relationships with donors and clients.
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Utilizing five 9 software, CRM, MAVRO, & Salsa databases, scripts, and tools appropriately.
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Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
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Make sure credit card numbers and donation amounts are correct and verify all contact information.
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Taking part in training and other learning opportunities to expand knowledge of company and position.
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In down time key MAVRO, and credit cards.
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Adhering to all company policies and procedures.
- Ability to work overtime including Saturday during times of mail fluctuations.
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Ability to maneuver between departments maximum of 600 feet at a time. This would be 10% of the time.
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Ability to be at a desk 90% of the time.
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Ability to lift 10lbs.
- Performs other duties as required.
Required Skills/Abilities:
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Organizational skills and attention to detail
- Verbal and written communication skills
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Customer service
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Data Entry
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Multitasking and prioritizing
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Dependability
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Problem-solving
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Ability to work under pressure.
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Adaptability
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Professional phone and email etiquette
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Proficient with Microsoft Office
Education and Experience:
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Proven work experience in customer service, or equivalent work experience
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Hands-on experience with office equipment (i.e. copiers and printers)
- This position is onsite and does not offer remote work
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a comprehensive healthcare, support for working parents and Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.