Position Purpose: Support the daily operations of the Customer Service Team to drive sales, secure orders, and provide exceptional service to customers.
Responsibilities:
- Collaborate with sales and marketing staff to achieve sales and profit targets.
- Handle customer orders, including order entry, expediting, pricing, returns, and follow-up inquiries.
- Respond promptly to customer technical questions and requests.
- Maintain essential reports such as Open Order and Billing Block Reports.
- Participate in the marketing and sales of company products and services.
- Provide feedback on customer needs, pricing, inventory, and competition.
- Coordinate with Customer Financial Services to resolve billing issues.
- Assist with product evaluations, code descriptions, and inventory management.
Qualifications:
- Two-year business/trade degree or equivalent work experience preferred.
- Minimum of two years of customer service or sales experience, with knowledge of electrical products.
- Technical understanding of electrical systems and prior electrical distribution experience preferred.
- Proficiency in English and strong PC skills, including Microsoft Office and SAP.
If you have a passion for customer service and sales, and a background in electrical products, we encourage you to apply for this dynamic role.
Midwest Staffing Group & KeyStaff Professionals prohibits discrimination against any employee or applicant for employment because of race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity, gender expression, veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable state, federal and/or local laws.
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Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Electrical wiring: 1 year (Required)
- Customer service: 3 years (Preferred)
Work Location: In person