About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
```Overview```
We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and will provide exceptional customer service throughout their stay. This is an exciting opportunity to work in the hospitality industry and contribute to creating a positive guest experience.
```Duties```
- Greet guests upon arrival and ensure a smooth check-in process
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
```Requirements```
- Previous experience in a hotel or front desk role is preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and phone systems
- Strong customer service skills with the ability to handle difficult situations calmly
- Bilingual skills (if applicable) are a plus
- Ability to work flexible hours, including weekends and holidays
If you have a passion for providing exceptional guest service and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests.
Please note that only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
- Nashville, TN 37203: Relocate before starting work (Required)
Work Location: In person