Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!
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Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.*
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Why Vertical Cold Storage needs you:*
We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.
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Essential Duties and Responsibilities:*
- Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
- Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
- Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
- Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
- Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
- Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
- Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
- Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
- Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
- Operate multiple phone line system ensuring expedient and courteous response.
- Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
- Maintain a safe working environment by following safety rules and regulations.
- Support assigned duties of management to assist in the business of the facility
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Job Qualifications - Education and Experience:*
- High school diploma or its equivalent
- 2-3 years customer service or warehouse office experience
- Prior warehouse/distribution experience preferred
- Strong computer skills in Word, Excel, Outlook
- Attention to detail
- Problem solving abilities
- Excellent communication skills with ability to read and write English
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Physical Requirements:*
- Ability to sit for extended periods of time
- Frequently required to bend, twist, use hands to finger, reach with hands and arms.
- Occasional lifting of up to 20 pounds
Vertical Cold Storage is an EOE/M/F/D/V
Drug Free Workplace
2nd Shift - Noon-8:30 pm Mon-Fri every other Sat for 2-4 Hours
Job Type: Full-time
Pay: $22.00 per hour