About YES
Youth Eastside Services (YES) is a leading provider of youth and family behavioral health services in East King County.
YES provides evidence-based mental health counseling, substance abuse treatment and psychiatric services to help children, teens and families struggling with depression, grief, trauma, substance abuse, cultural- and gender-identity issues, anxiety, ADHD, autism, eating disorders, low self-esteem and much more.
YES’ education and prevention services empower young people and families to pursue decisions, habits and activities that promote their own well-being.
Job Summary
The Customer Billing Coordinator is responsible for client financial matters including; client bills, payments, fee agreements and payment plans. The Coordinator works with clients/guardians to answer questions and resolve billing issues.
The Coordinator is cross-trained within the department and acts as a floater to assist in coverage as needed. This position works with multiple teams within the agency and requires clear communication and a professional demeanor at all times. The nature of this position requires a high level of attention to detail, ability to manage multiple projects, frequently changing priorities, short deadlines and use of multiple computer programs.
Primary Job Functions
- Collect, verify and enter client financial/guarantor information
- Produce Fee Agreements
- Produce monthly billing statements
- Collect client payments
- Set up and monitor payment plans
- Answer client billing questions
- Resolve client billing problems
- Identify and resolve applicable data issues in EHR (InSync)
- Missing Guarantors
- Guarantors errors
- Generate and analyze billing reports
· Provide back-up coverage (front desk, scheduling and check in) as needed
· General clerical duties and data entry tasks
- Additional duties as assigned.
Requirements
· Proficient computer skills
· Prior Billing/Accounting experience
· Bi-lingual English/Spanish preferred
Knowledge & Skills
- Customer service mindset
- Ability to work effectively in cross-cultural situations
- Strong verbal and written communication
- Aptitude to work in a fast-paced environment, prioritize workload, complete assigned tasks and maintain poise under pressure
- Ability to problem solve
- Ability to learn quickly from oral and written explanations and from demonstrations
- Exceptional attendance
- Computer literate and ability to use new software programs with basic training
- Effectively work in both a team environment and independently with minimal oversight
Physical Requirement:
Position requires:
· Frequent sitting, standing and walking
· Ability to use hands and handle objects
· Adequate vision and hearing is necessary for duties
· Ability to endure looking at computer screens for extended periods of time during the work day
· Occasional pushing/pulling/lifting/carrying up to 25 pounds
· Speaking/talking on the telephone and in-person
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. YES provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
DE&I In Our Work: We advocate for a diverse and inclusive work and service environment where people of every age, ethnicity, faith, gender expression, immigration status, perspective, physical or mental ability, race, sexual orientation, size, and every intersectionality can thrive. We will continuously evolve to best support young people and families in ways that acknowledge their experiences and identities and promote healing and well-being.
YES offers a collaborative and supportive work environment. Salary $21. 63- $26.44 per hr.,
depending on experience.
Benefits Include:
· Medical/Dental/Vision after 1 month of employment
· 11 paid holidays
· 4 wellness days
· Generous vacation and sick days
· 403b and 401k
· 36 hour work-week during July & August (Fridays off)
YES is an Equal Opportunity Employer and is committed to having a diverse staff team. LGBTQ, bicultural, bilingual and people of color encouraged to apply. Send cover letter and resume to: hr@youtheastsideservices.org.
Job Type: Full-time
Pay: $21.63 - $26.44 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- BILLING: 2 years (Required)
Ability to Commute:
- Bellevue, WA 98008 (Required)
Ability to Relocate:
- Bellevue, WA 98008: Relocate before starting work (Required)
Work Location: In person