The Lead Cashier and Tour Coordinator is responsible for greeting visitors, answering phone and e-mail inquiries, and taking reservations for campus tours as well as conducting tours of the Usonian Faculty House for the Sharp Family Tourism and Education Center at Florida Southern College. Also performs routine manual and varied clerical work of a general gift shop nature including the processing of sales, merchandise and new inventory items. In addition this position entails scheduling the clerks and tour guides and assisting the Director with other functions required for the operation of the Tourism and Education Center.
ESSENTIAL FUNCTIONS:
- Greet visitors and answer their questions pertaining to tour descriptions, times and costs in a manner that consistently exhibits a desire to ensure excellent customer experience.
- Answer incoming phone calls and emails from visitors explaining tour schedules, pricing, parking etc.
- Book reservations for the various tours offered.
- Process sales of tours and merchandise on the POS cash register system.
- Serve as Lead Cashier providing direction to other cashiers and staff as well as acting as supervisor of the Center in the absence of the Director.
- Ensure that the display areas are neat, orderly and the items displayed attractively.
- Ensure that there is a sufficient supply of cash on hand for daily and weekend operations.
- Ensure the terminals are activated and the cash drawers are closed and balanced daily.
- Verify incoming inventory for the quantity received.
- Update the inventory system with the quantity and current cost of new items.
- Label new inventory items with a bar code and retail price for display or storage.
- Train other employees on the operation of the POS system, including the on-line time clock.
- Schedule employees to ensure sufficient coverage of the gift shop and tour schedule.
- Prepare bi-weekly time sheets for payroll.
- Back-up Tour Guides as needed.
- Back-up the Director in the daily balancing, deposits and inventory ordering process.
- Be knowledgeable of College and department policies and use discretion in providing information keeping the confidentially of both visitor and college information in mind.
- Contribute to the overall success of the Center by performing other duties as assigned by the Director.
Job Type: Full-time
Schedule:
Work Location: In person